TERMS AND CONDITIONS

 1. Online store owner information

  • The website KOSMIK.ro is owned and operated by SUPERKOSMIK SRL based in Str. Lt. Alexandru Popescu, no.9B, Attic, Room 1, Module T3, postal code 032577, sector 3, Bucharest, Romania, registered at the Trade Register Office under no. J40 / 7882/2020, CUI 42763890, Tel. 0744 171 424, Email office@kosmik.ro
  1. Acceptance of Terms and Conditions
  • SUPERKOSMIK SRL offers free access to the online store KOSMIK.ro and its use, subject to your acceptance of these Terms and Conditions.
  • By accessing, using or purchasing any product, content, data, materials, information or services through this online store, you agree to abide by these “Terms and conditions”.
  • SUPERKOSMIK SRL reserves the right to complete or modify any information in the virtual store without notifying the users of the site in advance. The user is the person who browses the pages of the site, in order to inform or purchase products.
  • The content published in the virtual store is indicative.
  • The characteristics of the products and the related technical documentation displayed on the site are provided by manufacturers and suppliers.
  • Product images are displayed as a presentation. Depending on the batch in which they were manufactured, the actual appearance of the product may differ.
  1. Copyright
  • The Visitor/User/Buyer understands the intellectual property right and will not download/use from the content of the online store KOSMIK.ro, images, descriptions, graphic elements, without written consent, as it represents the property of SUPERKOSMIK SRL, being protected by the law of copyright. author and of the laws regarding the intellectual and industrial property.
  1. Perfecting the distance contract, validity
  • Once the order is launched in the online store KOSMIK.ro, the User accepts the communication by e-mail or telephone through which the company carries out its activity.
  • This distance contract enters into force upon confirmation of the order by KOSMIK.ro. Confirmation is made verbally (by phone) or electronically (e-mail).
  • The “Terms and conditions” of the online store KOSMIK.ro are the basis of the contract thus completed.
  • KOSMIK.ro does not consider in any form an unconfirmed order as having the value of a Contract.
  • The User becomes the owner of the goods after confirming the payment, in case of payment by PO or card respectively after making the payment and signing the transport documents in case of delivery by courier with cash on delivery.
  1. Prices, payment methods, invoicing
  • The prices are displayed on the page dedicated to each product, include VAT and do not include delivery costs unless this is expressly specified or is offered as a bonus for large orders.
  • The price of the ordered product is the one displayed on the date of placing the order.
  • The price printed on the invoice is the same as the one sent by the operators when confirming the order.
  • Payment methods are available on the order launch page, or on the Payment page.
  • Based on the information from the User, an invoice will be issued for the delivered goods. The package will be accompanied by the documentation provided by law for the ordered product (s), as the case may be: certificate/declaration of conformity, guarantee certificate, instructions for use, etc.
  • The user has the possibility to select the currency in which he will make the payment for the purchased products. Thus, the conversion will be made according to the schedule SUPERKOSMIK SRL.
  1. Stocks
  • The products are available in stock of the store or supplier. However, the administrator cannot guarantee the availability of the posted products. Customers are correctly informed, according to the “Terms and conditions”, of the availability of the ordered products before the delivery confirmation. Rarely, communication errors can occur in this regard.
  1. Payment
  • Online by card – the value of the order is paid when placing it, following the steps for completion and entering the card details in the payment processor page euPlatesc.ro
  • Bank Transfer – after order confirmation, the equivalent value is paid by bank transfer to the account: RO53 INGB 0000 9999 1054 9483 from ING
  1. Warranties
  • KOSMIK.ro guarantees that the delivered products are original, sealed (in the form they come from partners) and accompanied by a fiscal invoice, receipt (issued by the administrator or the courier company) and, where applicable, a guarantee certificate (for products that require guarantee).
  • SUPERKOSMIK SRL declares at its own responsibility according to the provisions of art. 5 of GD no. 1022/2002 on the regime of products that may endanger life and health, occupational safety and environmental protection, that the delivered products do not endanger life, health, occupational safety, do not produce negative impact on the environment and are in accordance with EC Directives 67/549 / EEC and 1999/45 / EC (subject to compliance with handling, transport and storage according to the Technical Data Sheets and Safety Data Sheets issued by the manufacturer or distributor).
  • For any complaint or notification, please contact us through one of the means of communication provided by KOSMIK.ro.
  1. Delivery
  • An order can be placed at any time, but the processing period is from Monday to Friday from 9 am to 6 pm, except on public holidays.
  • The products available in the online store will be delivered through courier companies, for a fee. If you benefit from a discount or free delivery, you will be notified upon confirmation of the order by the operators KOSMIK.ro.
  • The existing products in the physical stock of the store will be delivered in Romania through Fan Courier within 2-3 working days from the moment of order confirmation. The transport cost is 19 lei for a standard package. For bulky or heavy packages, or for locations that are not in the courier area, the rates are different and we will inform you after consulting with Fan Courier.
  • Delivery in the European Union is made through Bookurier within 5-14 working days, and the transport cost is 100 lei (20 euros) for packages up to 3 kg and 200 lei (40 euros) for those between 3 and 20 kg .
  • There is no way to personally pick up the ordered products.

10. Return

  • According to 365/2002 on e-commerce republished and amended and with GEO 34/2014, the buyer has the right to return the purchased products, for which the payment was completed, without specifying the reasons, within 14 days. The return period expires after 14 days from the day on which the buyer or a third party, other than the carrier, indicated by him, enters into physical possession of the products.
  • To exercise their right of return, the buyer must provide the seller (KOSMIK.ro) with information about the products to be returned, using the return form, by sending an email to help@kosmik.ro, or by calling the displayed phone number of the store.
  • The return request must be made before the expiration of the 14 calendar days.
  • The refund will be made within a maximum of 14 days from the moment of confirmation of the return request.
  • The transport cost will be borne by the customer.
  • The buyer is responsible for the integrity of the returned products until they arrive at the store. If the products arrive with traces of use, damaged or unsealed packaging, the buyer will have to pay the shipping fees and will receive the products.
  • The conditions of the right of withdrawal apply only to individual consumers, defined in art. 2, point 1 of GEO 34/2014.
  • It will not be possible to return products that: show signs of damage or wear, have been unsealed and the original packaging is no longer intact, have labels detached or broken.
  1. Obligations of the User
  • To provide real, accurate and current information about his entity when requested, otherwise there is the possibility of refusing orders.
  • To accept the solution of possible problems within 30 days from the date of their notification by an email addressed to the administrator.
  • To accept the TERMS AND CONDITIONS of the administrator once the orders are placed and to pay the value of the goods through the methods provided, at the time of sending the order.
  • To use the products purchased according to the legislation in force.
  • Read carefully the warnings and directions provided by KOSMIK.ro.
  1. Obligations of the Seller
  • To provide users with free professional information on its products and services, in accordance with the provisions of Romanian laws.
  • Do not provide information or indications about the germination or cultivation of the plant seeds they sell.
  • To contact customers to confirm orders, by e-mail or telephone.
  • Deliver the products no later than 30 days after confirmation of delivery, if they are in stock.
  • Use personal data collected from customers / users in accordance with the “Privacy policy” section, an integral part of the “Terms and conditions”.
  1. Privacy policy

GDPR – Processing of personal data

  • SUPERKOSMIK SRL is a personal data operator registered at the General Register of the National Agency for the Supervision of Personal Data under no. 14646.
  • According to EU Regulation 2016/679 – General Regulation on Data Protection GDPR (previously according to the requirements of Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and free movement of such data, amended and supplemented and Law No. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector) SUPERKOSMIK SRL, headquartered in Str. Lt. Alexandru Popescu, no.9B, Attic, Room 1, Module T3, postal code 032577, sector 3, Bucharest, Romania, registered at the Trade Register Office under no. J40 / 7882/2020, CUI 42763890, Tel. 0744 171 424, email. office@kosmik.ro, operator of the site KOSMIK.ro, undertakes to manage the personal data provided by the Visitor / User / Buyer securely only for the specified purposes, will not disclose, sell or provide to anyone the information received.
  • KOSMIK.ro collects and stores the User’s personal data directly from him, by his free choice. The data that will be saved in the databases KOSMIK.ro are: name, surname, email address, telephone number, address and other data for invoicing only if they are provided voluntarily. The refusal to supply them determines the impossibility of processing the orders sent online to the virtual store KOSMIK.ro.

 Scopul prelucrării

  • providing services for the benefit of the Visitor/User/Buyer
  • ending contracts
  • invoicing of purchased products
  • fulfilling orders
  • solving any problems regarding the purchased products
  • advertising, marketing, advertising (e-mail/SMS/telephone with general and thematic information, information on products similar or complementary to those already purchased or that may arouse interest for the Visitor/User/Buyer
  • free choice of the User to subscribe to the newsletter and voluntary participation in various contests/promotions/advertising lotteries
  • when a product, although displayed, is no longer in stock, at the request of the User by using the “Stock Alert” button, it will be notified when the product returns to stock and available for delivery.
  • the User’s personal data are sent to the courier companies with which we collaborate in order to deliver the order, to the public authorities in the situation where the applicable legislation or our legitimate interests require it.

Duration of personal data retention

  • The personal information provided by the User will be stored in the databases of KOSMIK.ro as long as necessary to achieve the purpose for which they were provided or as required by applicable law. Usually, they are kept as long as the User has an active account on the site KOSMIK.ro.
  • The user may at any time request the deletion of certain information, communication by any means provided, participation in promotion or contests, withdrawal from the subscriber list of notifications regarding marketing campaigns conducted by KOSMIK.ro, or closing the account, subject to retention of certain information including after closing the account, where required by applicable law or our legitimate interests.

User rights

  • The user is not obliged to provide personal data, this decision not determining any consequences.
  • The registered information is intended for use by the operator and is not communicated to third parties except for the approved partners / service providers with which there is a contract that protects this data received from the User under the penalty of obligation to pay damages.
  • To refuse to receive information about products, services, events, etc. offered by KOSMIK.ro, the User will send an e-mail to office@kosmik.ro with written requests.
  • According to GDPR and Law no. 677/2001, the User enjoys the right of access, free intervention on the data, the right not to be subjected to an individual decision and the right to oppose the processing of personal data concerning him and to request the deletion of data. In order to exercise these rights, but also to make any changes to the personal data provided, the User will send the most detailed request to KOSMIK.ro.
  • The user has the right to go to court if he considers that his rights specified above have been violated in any way.
  1. Cookies Policy

Introduction

  • This Cookie Policy applies to all users of the KOSMIK.ro website. The information presented below aims to inform the users of this website about the placement, use and administration of cookies by KOSMIK.ro, in the context of browsing users on this website.

What are cookies?

  • We use the term “cookies” to refer to cookies and similar technologies through which information can be collected automatically.
  • An “Internet Cookie” (also known as a “browser cookie” or “HTTP cookie” or “cookie”) is a small file, consisting of letters and numbers, that will be stored on your computer, mobile terminal or other equipment of a user through which the Internet is accessed.
  • Cookies are installed at the request of a web server to a browser (eg Internet Explorer, Firefox, Chrome). Cookies, once installed, have a determined duration of existence, remaining “passive”, in the sense that they do not contain software, viruses or spyware and will not access the information on the hard drive of the user on whose equipment they were installed.
  • A cookie consists of two parts: the name of the cookie and the content or value of the cookie.
  • From a technical point of view, only the web server that sent the cookie can access it again when a user returns to the web page associated with that web server.

For what purposes are cookies used through this website?

  • to provide users of this website a better browsing experience and services tailored to the needs and interests of each user, namely to improve the use of this website, including by identifying any errors that occur during its visit / use by users.
  • providing anonymous statistics on how this website is used to KOSMIK.ro, as the owner of this website.
  • anticipation of any goods that will be made available to users in the future through this page based on the services / products accessed. Based on the feedback sent by cookies in connection with the use of this website, KOSMIK.ro may take measures to ensure that this website is more efficient and accessible to users.

Based on the feedback sent through cookies about how this website is used, KOSMIK.ro may take steps to make this website more efficient and accessible to users.

The use of cookies allows the storage of certain settings/preferences set by the users of this website, such as:

  • the language in which a website is viewed.
  • currency in which certain prices or tariffs are expressed.
  • facilitating access to the user account.
  • posting comments on the site.

    What is the lifetime of cookies?

    The lifetime of cookies can vary significantly, depending on the purpose for which it is placed. There are the following categories of cookies that also determine their lifespan:

    • session cookies – A “session cookie” is a cookie that is automatically deleted when the user closes their browser.
    • persistent or fixed cookies – A “persistent or” fixed cookie is a cookie that remains stored in the user’s terminal until it reaches a certain expiration date (which can be in a few minutes, days or several years in the future) or until it is deleted by the user at any time through the browser settings.

    What are cookies placed by third parties?

    • Certain sections of content on the website may be provided through third parties, and not by KOSMIK.ro, in which case these cookies are called third party cookies.
    • Third party cookie providers must also comply with the data protection rules and Privacy policy available on this page.
    • These cookies may come from the following third parties: Google Analytics, Facebook.

    What cookies are used through this website?

    By using / visiting the website, the following cookies can be categorized:

    • Website performance cookies – This type of cookie stores the user’s preferences for this website, so resetting the preferences when you visit the website later is no longer necessary.
    • User analysis – These cookies inform us if a certain user of the website has visited / used this website before. These cookies are used for statistical purposes only.
    • Geotargetting cookies – These cookies are used by a software that determines the country of origin of the user of the website. The same ads will be received regardless of the language selected.
    • Registration cookies – When you register on this site, cookies are generated that store this process. The servers use these cookies to show us the account with which you are registered. Also, the use of these cookies allows us to associate any comment posted on the website with the username of the account used. If the “keep me logged in” option is not selected, these cookies will be automatically deleted at the end of the browsing session.
    • Advertising cookies – These cookies allow a user to view an online advertisement, its type and the time elapsed since the respective advertising message was viewed. As such, such cookies are used to target online advertising. These cookies are anonymous, storing information about the content viewed, not about users.
    • Cookies by advertising providers.
    • Cookies store information in a small text file that allows browser recognition. This website recognizes the browser until cookies expire or are deleted.

      Customize your browser settings for cookies

      • If the use of cookies is not annoying and your computer or technical equipment used to browse this website is used only by you, long expiration dates may be set for storing your browsing history.
      • If the computer or technical equipment used to browse this website is used by more than one person, the setting for deleting individual browsing data each time the browser is closed may be considered.

      How can cookies be stopped?

      • Disabling and refusing to receive cookies can make this website difficult to visit, leading to limitations in its use.
      • Users can configure their browser to reject cookies or to accept cookies from a specific website.
      • All modern browsers offer the ability to change cookie settings. These settings can be accessed, as a rule, in the “options” section or in the “preferences” menu of your browser.
      • However, rejecting or disabling cookies does not mean that you will no longer receive online advertising – but only that it will not be adapted to your preferences and interests, highlighted by your browsing behavior.
      • To understand these settings, the following links may be helpful: Internet Explorer, Firefox, Chrome, Safari
      • For third-party cookie settings, see this site.
      • You can find more information and details about cookies by accessing this link.

      1. Fraud
      • An attempt to fraud is considered any attempt by a person to access a user’s personal data, to modify the content of the KOSMIK.ro site or to affect the performance of the server running the site will be considered fraudulent.
      • Any illegitimate access to a user’s personal data, unauthorized modification of the site KOSMIK.ro or affecting the performance of the server running the site will be considered fraud.
      • Fraud and attempted fraud will be punished according to the criminal law in force, and the injured parties may request in court the reparation of moral or pecuniary damages, as the case may be.
      1. Litigation

      GENERAL TERMS AND CONDITIONS OF SALE (TCGV) are subject to Romanian law. In the event of a dispute, if the amicable settlement has no effect after the complaint has been registered at the company’s premises, the competent courts will be appealed. KOSMIK.ro is not responsible for damages caused through no fault of its own, for the malfunction of the online store or for those resulting from the impossibility of accessing the pages of the virtual store (eg: defects in the internet network). Force majeure exonerates the party invoking it.

      WARNING!
      KOSMIK.ro reserves the right to periodically update and modify this Privacy policy to reflect any changes to the way personal data is processed, or any changes to legal requirements. In the event of any such changes, the new version will be displayed under the Privacy policy, so the User may periodically check the content of this page.