- An order can be placed at any time, but the processing period is from Monday to Friday from 9 am to 6 pm, except on public holidays.
- The products available in the online store will be delivered through courier companies, for a fee. If you benefit from a discount or free delivery, you will be notified upon confirmation of the order by the operators KOSMIK.ro.
- The existing products in the physical stock of the store will be delivered in Romania through Fan Courier within 2-3 working days from the moment of order confirmation. The transport cost is 19 lei for a standard package. For bulky or heavy packages, or for locations that are not in the courier area, the rates are different and we will inform you after consulting with Fan Courier.
- Delivery in the European Union is made through Bookurier within 5-14 working days, and the transport cost is 100 lei (20 euros) for packages up to 3 kg and 200 lei (40 euros) for those between 3 and 20 kg .
- There is no way to personally pick up the ordered products.